Support

Last updated November 6, 2026

We answer every email, usually within two business days. Write to support@ydly.co. If it's about a purchase, include your Google Play order number (it starts with GPA.).

A video won't save

Some sites can't be saved from, either because the video is copy-protected or because the site's terms don't allow downloading. If a site you use worked before and stopped, email us the site name and we'll look into it. Credits for failed downloads are always returned automatically.

I bought credits but don't see them

Payments can take a few minutes to confirm. Open CarryVid with a connection and the credits are added once Google Play confirms the payment. If they still don't show after an hour, email us your order number.

I reinstalled the app

CarryVid Plus comes back automatically when you open CarryVid with the same Google account, or tap Restore purchases on the credits screen. Unused bought credits are tied to the old install's anonymous account, so they can't move on their own yet. Email us your order number and we'll help.

Cancelling Plus

In Google Play, tap your profile, then Payments & subscriptions, then Subscriptions, then CarryVid Plus, then Cancel. Plus stays active until the end of the period you paid for.

Refunds

Purchases are processed by Google Play. Within 48 hours of buying you can request a refund directly from Google Play. After that, email us and we'll review your request.

Your data

To delete your data, see Delete your data. The privacy policy explains what we keep.

Copyright

CarryVid is for saving content you have the right to keep. It doesn't host any videos; everything is saved directly from the original site to the user's phone. If you are a rights holder and believe CarryVid is being used to infringe your rights, or your site should be excluded, email support@ydly.co with the subject "Copyright". Include the site or content concerned and how to reach you.